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Reports
New vs Solved
Tickets Status
Avg. 1.5k
Tickets Weekly Solved
Solved
1.5k
In Progress
4.7k
Pending
780
Others
320
Support Overview
Customer Satisfaction
Response Time
1 hrs :22 mins
Performance of Agents
| ID | Agent Name | Total Tickets | Open Tickets | Resolved Tickets | Avg. Resolution Time | Satisfaction Rate | Availability | Action |
|---|---|---|---|---|---|---|---|---|
| #JAN-854 |  Oliver Khan | 230 | 20 | 75 | 2.5 hours | 80% | available | |
| #FEB-853 |  Ava Cooper | 180 | 16 | 35 | 1.4 hours | 75% | available | |
| #MAR-852 |  Isabella Evans | 150 | 35 | 45 | 3.2 hours | 80% | available | |
| #APR-851 |  Mia Hughes | 75 | 86 | 25 | 4.5 hours | 100% | available | |
| #MAY-850 |  Noah Mitchell | 320 | 90 | 10 | 3.8 hours | 80% | notAvailable | |
| #JUN-849 |  Sophia Carter | 120 | 55 | 20 | 5.3 hours | 60% | available | |
| #JUN-849 | Sophia Carter | 120 | 55 | 20 | 5.3 hours | 60% | available | |
| #MAY-850 | Noah Mitchell | 320 | 90 | 10 | 3.8 hours | 80% | available | |
| #APR-851 | Mia Hughes | 75 | 86 | 25 | 4.5 hours | 100% | available | |
| #MAR-852 | Isabella Evans | 150 | 35 | 45 | 3.2 hours | 80% | available |
Showing 5 of 30 Results